COMMUNICATION @ WORK
Role Play - Communication @ Work
_______________________________________
Sanat is taking a normal class at TAPMI. He teaches Communication @ Work and the current class is on "Listening".
The other team members are seated all over the class (if inconvenient, they can be wherever they are sitting for their respective roles)
The Topics to be covered under “Attitudinal Barriers & False Assumptions” are -
1. Preoccupation
2. Egocentrism
3. Fear of Appearing Ignorant
4. Assuming that Effective Communication is the Sender's responsibility
5. Assuming that Listening is passive
6. Assuming that Talking has more advantages than listening
Roles -
Ankush - Preoccupation
Aneesh - Egocentrism
Aditi - Fear of Appearing Ignorant
Jyotsna - Assuming that Effective Communication is the Sender's responsibility
Smitha - Assuming that Listening is passive
Debajit - Assuming that Talking has more advantages than listening
Pranav - Introduction of the scene & conclusion
Scene:
Sanat is walking on the middle aisle and taking the class. Students are asking questions/putting up situations/arguments to gather info about their respective topics.
Script –
Ankush has had a fight with his roommate last night and he is very troubled about it. This is the first class of the day and he is still thinking about the fight.Sanat – Good Morn’ everyone. Welcome to the 1st class of the day. For those of you who have not woken up yet, here is the splash of water on the face! There was a big fight last night at the Men’s hostel. Ankush, would you like to share anything regarding it with the class?
Ankush – No.
Sanat – So last class, we talked about Sexual Harassment and Physical Expressions. We all agreed on a few points. Ankush, please elaborate on them.
Ankush – Oh, ok…first I think Sexual Harassment is a curse to the society. Uh, I faced a tough fight last night! Oh no, what am I saying? I meant…not on sexual grounds but on personal grounds with a senior!
Sanat – Oh Ankush, its ok… you are simply preoccupied. Don’t think so much about the fight. It happens in hostel life. I think that the key to good living is adjusting. Everyone should learn to adjust.
Aneesh – No I don’t think so. Why should I adjust? I have paid equal amount of hostel fees so I also have the right to use all the facilities there. Just because someone is senior to me doesn’t mean, he can curb my rights. I would prefer to think first about myself and then others because that’s the reason why I am here.
Sanat – Now, Aneesh, you are being Egocentric. It is important that you think about others as well. You know what, there is a chance of you getting closer to your seniors by just asking questions to them. One should always ask questions to make the other person realize what he doing!
Aditi – No but how can I ask each and every question to a senior? What if he or she gets offended? I would prefer to keep shut and learn the details on my own by observation.
Sanat – Now Aditi, you are being ignorant. You should look at your senior as a resource for information. If you get intimidated, I don’t think how you can ever learn to ask questions as you cannot learn everything by observation. Never feel afraid to ask a Question! Realise that once a question is asked, it becomes the responsibility of the listener to answer it.
Jyotsna – No, it is the responsibility of the sender to communicate the topic. Only if he has communicated it well, can the listener understand and reciprocate.
Sanat – No, it is equally important for the listener to take a step forward and make efforts to actively listen to the sender otherwise the purpose of the conversation is defeated. One should never assume that listening is a passive activity. Only if you are listening actively, you can ask questions, paraphrase and understand the sender. Smitha, what did I just say?
Smitha – Uh ok….hmm….i think…. Well, we were talking about….active & passive speech!!!
Sanat – Now, that’s passive listening…Smitha, you don’t even know what I was talking about. Do you realize that listening is more important that just talking? I have been talking all this while but since you are at the receiving end, it is more important for you to listen. Only when you do that my purpose is solved. Debajit, can you summarise the leanings for today?
Debajit – Yes sure. The most important learning for today was that one should not keep any attitudinal barriers with respect to the speaker and false assumptions about listening.
The other team members are seated all over the class (if inconvenient, they can be wherever they are sitting for their respective roles)
The Topics to be covered under “Attitudinal Barriers & False Assumptions” are -
1. Preoccupation
2. Egocentrism
3. Fear of Appearing Ignorant
4. Assuming that Effective Communication is the Sender's responsibility
5. Assuming that Listening is passive
6. Assuming that Talking has more advantages than listening
Roles -
Ankush - Preoccupation
Aneesh - Egocentrism
Aditi - Fear of Appearing Ignorant
Jyotsna - Assuming that Effective Communication is the Sender's responsibility
Smitha - Assuming that Listening is passive
Debajit - Assuming that Talking has more advantages than listening
Pranav - Introduction of the scene & conclusion
Scene:
Sanat is walking on the middle aisle and taking the class. Students are asking questions/putting up situations/arguments to gather info about their respective topics.
Script –
Ankush has had a fight with his roommate last night and he is very troubled about it. This is the first class of the day and he is still thinking about the fight.Sanat – Good Morn’ everyone. Welcome to the 1st class of the day. For those of you who have not woken up yet, here is the splash of water on the face! There was a big fight last night at the Men’s hostel. Ankush, would you like to share anything regarding it with the class?
Ankush – No.
Sanat – So last class, we talked about Sexual Harassment and Physical Expressions. We all agreed on a few points. Ankush, please elaborate on them.
Ankush – Oh, ok…first I think Sexual Harassment is a curse to the society. Uh, I faced a tough fight last night! Oh no, what am I saying? I meant…not on sexual grounds but on personal grounds with a senior!
Sanat – Oh Ankush, its ok… you are simply preoccupied. Don’t think so much about the fight. It happens in hostel life. I think that the key to good living is adjusting. Everyone should learn to adjust.
Aneesh – No I don’t think so. Why should I adjust? I have paid equal amount of hostel fees so I also have the right to use all the facilities there. Just because someone is senior to me doesn’t mean, he can curb my rights. I would prefer to think first about myself and then others because that’s the reason why I am here.
Sanat – Now, Aneesh, you are being Egocentric. It is important that you think about others as well. You know what, there is a chance of you getting closer to your seniors by just asking questions to them. One should always ask questions to make the other person realize what he doing!
Aditi – No but how can I ask each and every question to a senior? What if he or she gets offended? I would prefer to keep shut and learn the details on my own by observation.
Sanat – Now Aditi, you are being ignorant. You should look at your senior as a resource for information. If you get intimidated, I don’t think how you can ever learn to ask questions as you cannot learn everything by observation. Never feel afraid to ask a Question! Realise that once a question is asked, it becomes the responsibility of the listener to answer it.
Jyotsna – No, it is the responsibility of the sender to communicate the topic. Only if he has communicated it well, can the listener understand and reciprocate.
Sanat – No, it is equally important for the listener to take a step forward and make efforts to actively listen to the sender otherwise the purpose of the conversation is defeated. One should never assume that listening is a passive activity. Only if you are listening actively, you can ask questions, paraphrase and understand the sender. Smitha, what did I just say?
Smitha – Uh ok….hmm….i think…. Well, we were talking about….active & passive speech!!!
Sanat – Now, that’s passive listening…Smitha, you don’t even know what I was talking about. Do you realize that listening is more important that just talking? I have been talking all this while but since you are at the receiving end, it is more important for you to listen. Only when you do that my purpose is solved. Debajit, can you summarise the leanings for today?
Debajit – Yes sure. The most important learning for today was that one should not keep any attitudinal barriers with respect to the speaker and false assumptions about listening.
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